Shipping Policy

At Nelyvora™, we believe every journey begins with a smooth experience — from selecting the right automotive accessories to receiving them at your door. This Shipping Policy explains how we prepare, dispatch, and deliver your order.

Our Shipping Approach

Nelyvora™ is dedicated to creating thoughtfully designed automotive essentials that fit modern lifestyles.

To provide customers with flexible access to our products, orders may be fulfilled through carefully selected logistics partners and distribution networks.

This approach allows us to:

🚗 Provide access to well-designed vehicle accessories

✨ Maintain efficient fulfillment while keeping products accessible

📦 Deliver orders through reliable shipping channels

We appreciate your understanding as we work to provide a convenient and dependable shopping experience.

1. Order Processing & Shipping Fee

Every Nelyvora™ order goes through careful preparation before shipment.

Order Processing Time:
Please allow 2–4 business days for order verification, preparation, quality inspection, and packaging.

During Busy Periods:
Holiday seasons, promotional events, or high-volume periods may require additional processing time of up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Times

Delivery schedules may vary depending on destination, carrier availability, and local processing conditions.

Please note that estimated delivery windows are provided as a reference and do not represent guaranteed arrival dates.

We appreciate your patience while your Nelyvora™ products make their way to you.

3. Tracking Your Order

Once your order has been shipped, a confirmation email containing tracking details will be sent to you.

Please keep in mind:

• Tracking information may require 1–3 business days to become active after shipment

• Updates may appear gradually as your package moves through different carrier facilities

• A temporary lack of tracking updates does not necessarily indicate a delivery issue

4. Customs, Duties & Taxes

For international shipments, orders may be processed under DDU (Delivered Duty Unpaid) terms.

Customers may be responsible for:

• Import duties

• Customs charges

• Local taxes or fees required by their country

Nelyvora™ is not responsible for delays caused by customs inspections or clearance procedures.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure efficient fulfillment.

If you need to update your shipping information or request a cancellation, please contact us at:

service@nelyvora.com

within 12 hours of placing your order.

Once your order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Missing, Lost, or Damaged Packages

We want every customer to receive their order in excellent condition.

Damaged Items:
If your package arrives damaged, please contact us within 72 hours and provide supporting photos. Our team will review the situation and assist with an appropriate solution.

Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, we will work with you to resolve the issue.

Our Commitment

At Nelyvora™, we are committed to providing:

✔ Reliable order handling and shipping support
✔ Clear communication throughout the delivery process
✔ Automotive products designed for modern everyday journeys

Thank you for choosing Nelyvora™.
We appreciate your trust and look forward to being part of every journey ahead.