Terms of Service

Terms of Service

OVERVIEW

Welcome to Nelyvora™.

These Terms of Service (“Terms”) describe the rules, conditions, and responsibilities that apply when you access or use our website, online store, products, and related services.

Throughout these Terms, the words “we,” “us,” and “our” refer to Nelyvora™. Our store provides customers with access to thoughtfully selected automotive products, information, and shopping services designed to create a convenient online experience.

Our website is hosted by Shopify, which provides the technology platform that allows us to operate our online store and deliver our services.

By visiting our website, browsing our products, placing an order, or using any part of our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

SECTION 1 - WEBSITE ACCESS & CUSTOMER INFORMATION

By using our services, you confirm that you meet the legal requirements to enter into an agreement in your location.

When placing an order or using certain features of our website, you may be required to provide information including:

  • Name and contact details

  • Email address

  • Billing information

  • Shipping information

  • Payment details

You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining the confidentiality of any account information and for all activities completed through your account.

SECTION 2 - PRODUCT INFORMATION

At Nelyvora™, we make every effort to display product details, images, descriptions, and specifications accurately.

However, please understand that:

  • Product colors may vary depending on your device settings and screen display

  • Product appearance may slightly differ from online images

  • Product availability and descriptions may change without prior notice

We reserve the right to update product information, adjust availability, discontinue products, or limit purchase quantities when necessary.

SECTION 3 - ORDERS & PURCHASES

When you submit an order through our website, you are making a request to purchase products from Nelyvora™.

We reserve the right to accept, decline, or cancel orders under certain circumstances, including:

  • Product availability issues

  • Payment authorization problems

  • Incorrect pricing or product information

  • Suspected fraudulent activity

Your order will only be considered accepted after payment confirmation and order approval.

Please carefully review your order details before completing checkout. Once an order enters processing, cancellation or modification requests may not always be possible.

All returns and refunds are handled according to our Return & Refund Policy.

Products purchased through our store are intended for personal use and are not authorized for unauthorized resale.

SECTION 4 - PRICING & PAYMENT INFORMATION

Prices, promotions, discounts, and offers displayed on our website may change at any time.

The final price charged will be the amount shown during checkout confirmation.

Unless otherwise stated, prices may not include applicable taxes, shipping costs, customs charges, or import fees.

You agree to provide accurate payment and account information when completing purchases.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method

  • Your payment information is accurate

  • You agree to pay all applicable charges related to your order

SECTION 5 - SHIPPING & DELIVERY

Nelyvora™ works with trusted shipping providers to deliver your orders.

Estimated delivery times are provided for reference only and are not guaranteed arrival dates.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs procedures

  • Weather conditions

  • Events outside our reasonable control

Once an order has been transferred to the shipping carrier, delivery responsibility is handled according to the carrier’s terms.

Please refer to our Shipping Policy for additional details.

SECTION 6 - INTELLECTUAL PROPERTY RIGHTS

All content available through our website, including but not limited to:

  • Brand names

  • Logos

  • Product images

  • Text

  • Graphics

  • Website design

  • Marketing materials

belongs to Nelyvora™, its partners, or authorized licensors and is protected by applicable intellectual property laws.

You may use our website only for personal and non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, or use any content from our website without prior written permission.

All rights not expressly granted remain reserved by Nelyvora™.

SECTION 7 - THIRD-PARTY SERVICES

Our website may include access to third-party services, tools, or links.

These services are provided by external parties, and Nelyvora™ does not control or guarantee their availability, accuracy, or performance.

Your use of third-party services is at your own discretion and subject to the applicable terms of those providers.

SECTION 8 - SHOPIFY PLATFORM

Nelyvora™ uses Shopify as the platform supporting our online store.

While Shopify provides the technology infrastructure for our website, purchases made through our store are transactions directly between you and Nelyvora™.

Shopify is not responsible for products purchased, order fulfillment, customer service matters, or disputes arising between customers and Nelyvora™.

SECTION 9 - PRIVACY & PERSONAL INFORMATION

Your privacy is important to us.

Information collected through our website is handled according to our Privacy Policy.

By using our services, you acknowledge that certain information may be processed through Shopify and trusted service providers necessary to complete transactions, improve services, and provide customer support.

SECTION 10 - CUSTOMER FEEDBACK

If you submit reviews, comments, suggestions, images, or other content to Nelyvora™, you grant us permission to use such content for business purposes, including improving services, promoting products, and enhancing customer experiences.

You confirm that:

  • You own or have permission to share the submitted content

  • Your content does not violate third-party rights

  • Your submission is accurate and lawful

Nelyvora™ reserves the right to remove content that violates applicable rules or these Terms.

SECTION 11 - ERRORS & UPDATES

Occasionally, our website may contain incorrect information, including:

  • Product descriptions

  • Pricing details

  • Promotions

  • Availability information

We reserve the right to correct errors, update information, modify content, or cancel orders affected by inaccurate information.

SECTION 12 - PROHIBITED ACTIVITIES

You agree not to use our website for unlawful purposes or activities that may harm Nelyvora™, Shopify, or other users.

Prohibited actions include:

  • Violating laws or regulations

  • Attempting unauthorized access

  • Uploading harmful software

  • Misusing website content

  • Collecting personal information without permission

  • Providing false information

  • Interfering with website operations

We reserve the right to restrict or terminate access if these Terms are violated.

SECTION 13 - TERMINATION

We may suspend or terminate access to our services if we determine that these Terms have been violated.

Any obligations and responsibilities that naturally continue after termination will remain effective.

SECTION 14 - DISCLAIMER

Our website and products are provided on an “as available” basis.

While we strive to provide accurate information and reliable services, Nelyvora™ does not guarantee that:

  • Website access will always be uninterrupted

  • Information will always be error-free

  • Products will meet every individual expectation

Use of our services is at your own discretion and responsibility.

SECTION 15 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, Nelyvora™, its affiliates, partners, employees, and service providers shall not be responsible for indirect, incidental, or consequential damages resulting from:

  • Website use

  • Product purchases

  • Service interruptions

  • Information errors

Certain laws may provide additional rights depending on your location.

SECTION 16 - INDEMNIFICATION

You agree to protect and hold harmless Nelyvora™, its affiliates, partners, and service providers from claims, damages, or expenses resulting from:

  • Your violation of these Terms

  • Your misuse of our services

  • Your violation of applicable laws or third-party rights

SECTION 17 - SEVERABILITY

If any part of these Terms is found invalid or unenforceable, the remaining sections will continue to remain effective.

SECTION 18 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and other posted policies, represent the complete agreement between you and Nelyvora™ regarding your use of our services.

SECTION 19 - GOVERNING LAW

These Terms and any related agreements are governed by applicable laws in the jurisdiction where Nelyvora™ operates.

SECTION 20 - CHANGES TO TERMS

We may update these Terms from time to time.

Any changes will be posted on this page, and your continued use of our website after updates means you accept the revised Terms.

SECTION 21 - CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us:

Email: service@nelyvora.com

Company Name:
Bengbu Gejia Trading Co., Ltd.

Thank you for choosing Nelyvora™.
We appreciate your trust and look forward to supporting every journey ahead.